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Return Policy

If you wish to return a faulty or damaged product, please contact cskh@di-nutrition.com and our team will be happy to assist. DI Nutrition supports returning products purchased online at Pillarperformance.vn or at events as follows:

  • Defective products from the manufacturer.
  • The product is damaged or broken during transportation to you
  • The product delivered is not correct or not complete with the order placed and meets 2 conditions:
  • The returned product is unused and has its original packaging intact such as seal, stickers, boxes, barcodes.
  • Products are returned with receipt, invoice or VAT receipt (if any).
  • In the above cases, Di Nutrition supports customers to exchange correct and intact products, supplement missing products or return products and receive a refund.

 

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We recommend that you take steps to insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

Refunds are processed within approximately fifteen (15) business days of our receipt and inspection of the returned goods. No credit will be issued for material not in a resalable condition. Your refund will be credited back to the same payment method used to make the original purchase on the site.

We do not offer refunds for ‘change of mind’ or on any products designated on this site as non-returnable.

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